The right management of your brand on review sites and OTAs will reassure potential guests and motivate them to book directly.

In the middle of 100s of operations to handle you may miss out responding to all the reviews. Hospitality Creatives offer you the possibility to monitor and manage your hotel’s reviews and responses.

Four out of five believe a hotel that responds to reviews cares more about its customers.

85% agree that a thoughtful response to a review will improve their impression of the hotel.


CONTEXT & OBJECTIVES

The objectives are :

  • Protect your business reputation
  • How to respond?
  • Reply templates tailor-made for your business
  • Simple and straight forward responses
  • Attracts new customers