Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings.
“I consider housekeeping to be the heart of hotels and it is only when something goes wrong that it is recognized – just like our hearts.” – Sheila Perera
This module provides a thorough overview of housekeeping operations, which include hiring and retaining a quality staff, planning and organising the daily activities of the department, including the technical details required for cleaning each area of a typical lodging establishment.
- Role & responsibility of housekeeping
- Sustainable housekeeping
- Planning & organising
- Human Resources
- Profit & loss
- Public Areas