A front office manager is the senior person in an office environment and accountable for maintaining a professional work environment, staff supervision, and administrative support.

This module shows how front office activities and functions affect other departments and focuses on how to manage the front office to ensure the property’s goals are met.

Hospitality will help you develop your skills and become the next Front Office Manager.

14 Modules

The objectives are :

  • Hotel departments
  • 4 styles of guest cycles
  • Reservation
  • Registration
  • Service requests
  • Issues
  • Front office accounts
  • Functions & procedures
  • Audit process
  • Forecast
  • Budget
  • Revenue management
  • Allocation
  • Interview & hiring

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