Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the business, while low-level KPIs may focus on processes in departments such as sales, marketing, HR, support and others.

We believe that when HODs receive their yearly KPIs, the company needs to give them full support in order for them to achieve those KPIs.


10 MODULES

  • Understanding my KPIs
  • Sharing them in one of the three categories
  • Determine your end goal Employee performance
  • Financial performance
  • Guest experience performance
  • Delegate KPIs
  • SMART
  • SMARTER
  • Creating templates
  • Set short and long term targets